Help Desk Built for Shopify Stores
The only help desk embedded directly in your Shopify admin. Access customer data, manage orders, process refunds, and answer questions without switching tabs.
+ 2 more benefits
Discover the key advantages that set this feature apart and help your business succeed.
Embedded in Shopify admin (no tab switching)
See full order history in every conversation
Process refunds and cancellations from inbox
Update order status without leaving Convo
Automatic customer data sync
Product recommendations based on browsing history
Abandoned cart recovery automation
Real-time inventory visibility
See how businesses like yours use this feature to solve common challenges and drive results.
Customers asking "Where is my order?" See tracking info, update shipping address, or process refunds - all from the conversation view.
When customers ask about products, see what they viewed, added to cart, and purchased. Recommend complementary products.
Process returns and refunds directly from the help desk. No need to open Shopify admin - everything is in one place.
Automatically message customers who abandoned their cart via email, WhatsApp, or chat. Include personalized discount codes.
Ready to see how this can work for your business?
View Live Demo →Explore the powerful capabilities that make this feature essential for your business.
Access Convo directly from Shopify admin sidebar. No need to open a separate tab or window.
View orders, update status, process refunds, cancel orders, and update shipping info without leaving the conversation.
See complete customer timeline: orders, cart activity, page views, and previous support conversations.
Add live chat widget to your Shopify store. Customizable to match your brand. Mobile-optimized.
Trigger actions based on Shopify events: order placed, fulfilled, delivered, refunded, etc.
Track revenue generated through support conversations. See which agents drive the most sales.
Shopify Help Desk is available on the following plans
Shopify Help Desk
✓ Included
per month
per month
per month
Need help choosing the right plan?
View Full Pricing Details →See how Convo's Shopify Help Desk stacks up against the competition
| Platform | Has Shopify Help Desk | Limitations |
|---|---|---|
ConvoUs | ✓ Included in all paid plans | |
| Gorgias | Pricing starts at $60/mo for 300 tickets | |
| Zendesk | Basic integration, not embedded | |
| Intercom | Basic integration, starts at $39/seat | |
| Freshdesk | App marketplace integration | |
| Tidio | Basic features, $29/mo base |
Want to see detailed comparisons?
Compare Convo vs Competitors →Everything you need to know about this feature