Detailed comparison of features, pricing, and capabilities. Find out which platform is best for your e-commerce business.
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Conversational Relationship Platform
Side-by-side comparison of Convo and Intercom
| Feature | Convo | Intercom |
|---|---|---|
| Live Chat | ||
| WhatsApp Integration✓ Better | Native, unlimited messages | Add-on, limited messages |
| E-commerce Integrations✓ Better | Shopify, WooCommerce, BigCommerce (embedded apps) | Basic integrations |
| AI Chatbot✓ Better | Included in all plans (GPT-4) | Fin AI - $0.99 per resolution |
| Multi-channel Support✓ Better | 10+ channels included | Limited channels, add-ons required |
| Customer Self-Service Portal✓ Better | Included | Articles add-on ($49/mo) |
| Email Campaigns✓ Better | Unlimited | Limited, based on contacts |
| Pricing Model✓ Better | Per organization | Per seat |
| Order Tracking✓ Better | Real-time, automated | |
| Abandoned Cart Recovery✓ Better | Automated campaigns | |
| Product Recommendations✓ Better | AI-powered | |
| Advanced Reporting | ||
| Mobile Apps | Coming soon | iOS & Android |
| Video Chat | Roadmap | |
| SLA Management | Basic | Advanced |
Compare pricing tiers and see how much you can save with Convo
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
💰 Save 60-70% with Convo
Plus get more features included at no extra cost
* Prices shown are starting prices. Intercom pricing may vary based on usage and add-ons.
** Convo pricing is flat per organization, not per seat or per ticket.
Honest comparison to help you make the right choice
Choose Convo if you're an e-commerce business looking for comprehensive multi-channel support at a fraction of Intercom's cost. Choose Intercom if you're a large SaaS company with complex needs and budget isn't a primary concern.
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