Updated December 2025

Convo vs IntercomComplete Comparison

Detailed comparison of features, pricing, and capabilities. Find out which platform is best for your e-commerce business.

60-70% Lower Cost
Built for E-commerce
WhatsApp Included
AI Chatbot Included

No credit card required • Setup in 5 minutes • Cancel anytime

About Intercom

Conversational Relationship Platform

Feature Comparison

Side-by-side comparison of Convo and Intercom

FeatureConvoIntercom
Live Chat
WhatsApp Integration✓ BetterNative, unlimited messagesAdd-on, limited messages
E-commerce Integrations✓ BetterShopify, WooCommerce, BigCommerce (embedded apps)Basic integrations
AI Chatbot✓ BetterIncluded in all plans (GPT-4)Fin AI - $0.99 per resolution
Multi-channel Support✓ Better10+ channels includedLimited channels, add-ons required
Customer Self-Service Portal✓ BetterIncludedArticles add-on ($49/mo)
Email Campaigns✓ BetterUnlimitedLimited, based on contacts
Pricing Model✓ BetterPer organizationPer seat
Order Tracking✓ BetterReal-time, automated
Abandoned Cart Recovery✓ BetterAutomated campaigns
Product Recommendations✓ BetterAI-powered
Advanced Reporting
Mobile AppsComing sooniOS & Android
Video ChatRoadmap
SLA ManagementBasicAdvanced
Convo Advantage
Intercom Advantage
Available
Not Available

Pricing Comparison

Compare pricing tiers and see how much you can save with Convo

Convo

Recommended
Free
$0/mo
per organization
  • Up to 100 conversations/mo
  • 2 team members
  • Basic channels
Starter
$29/mo
per organization
  • Up to 500 conversations/mo
  • 5 team members
  • All channels (WhatsApp, Email, etc.)
  • AI Chatbot included
Start Free Trial
Professional
$99/mo
per organization
  • Unlimited conversations
  • 20 team members
  • Advanced AI features
  • Custom integrations
  • Priority support
Enterprise
$299/mo
  • Unlimited everything
  • Dedicated account manager
  • Custom contracts & SLA
  • White-label options

Intercom

Essential
$39/seat/mo
per seat/month

Pricing model differs - may require multiple add-ons for similar features

Advanced
$99/seat/mo
per seat/month

Pricing model differs - may require multiple add-ons for similar features

Expert
$139/seat/mo
per seat/month

Pricing model differs - may require multiple add-ons for similar features

Enterprise
Custom

Pricing model differs - may require multiple add-ons for similar features

💰 Save 60-70% with Convo

Plus get more features included at no extra cost

* Prices shown are starting prices. Intercom pricing may vary based on usage and add-ons.

** Convo pricing is flat per organization, not per seat or per ticket.

Pros & Cons

Honest comparison to help you make the right choice

Why Choose Convo
  • 1
    Significantly lower cost (60-70% cheaper for same features)
  • 2
    Better e-commerce integration (embedded Shopify app)
  • 3
    Unlimited WhatsApp messages included
  • 4
    AI chatbot included in all plans (no per-resolution charges)
  • 5
    Customer self-service portal included
  • 6
    More channels included by default
  • 7
    Better value for small to mid-size e-commerce businesses
Limitations to Consider
  • 1
    Newer platform (less established brand)
  • 2
    No native mobile apps yet (coming Q2 2025)
  • 3
    Smaller integration marketplace
  • 4
    Less advanced SLA management features
  • 5
    Smaller customer base
Convo is Best For
  • E-commerce businesses (Shopify, WooCommerce)
  • Small to mid-size businesses (10-100 employees)
  • Teams needing WhatsApp for customer support
  • Companies wanting AI features without per-use charges
  • Businesses on a budget seeking enterprise features
Not the Best Fit If
  • Large enterprises (1000+ employees) needing complex workflows
  • Teams requiring native mobile apps immediately
  • Businesses needing video call support now
  • Companies heavily invested in Intercom ecosystem

Our Verdict

Choose Convo if you're an e-commerce business looking for comprehensive multi-channel support at a fraction of Intercom's cost. Choose Intercom if you're a large SaaS company with complex needs and budget isn't a primary concern.

Ready to Try Convo?

Start your free trial today. No credit card required. Setup in 5 minutes.

14-day free trial • Cancel anytime • Migration support included

Convo vs Intercom: Comparison, Pricing & Which is Better for E-commerce (2025)