Native WhatsApp Business Integration for E-commerce
Connect with customers on WhatsApp - the world's most popular messaging app with 2+ billion users. Send order updates, answer questions, and provide support where your customers already are.
+ 2 more benefits
Discover the key advantages that set this feature apart and help your business succeed.
Unlimited WhatsApp messages included (no per-message fees)
98% open rate (vs 20% for email)
Instant notifications to customers
Rich media support (images, PDFs, videos)
Two-way conversations in unified inbox
Automated order updates via WhatsApp
Template messages for common scenarios
WhatsApp Business API compliance
See how businesses like yours use this feature to solve common challenges and drive results.
Automatically send order confirmations, shipping updates, and delivery notifications via WhatsApp. Customers love getting instant updates on their phone.
Answer customer questions directly on WhatsApp. See full customer context including order history and previous conversations.
Send personalized WhatsApp messages to customers who abandoned their cart, with a direct link to complete their purchase.
Send product recommendations and promotions via WhatsApp. Higher engagement than email or SMS.
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View Live Demo →Explore the powerful capabilities that make this feature essential for your business.
All WhatsApp messages appear in your Convo inbox alongside email, chat, and other channels. Agents can respond from one place.
Create automation rules to send WhatsApp messages based on events (order placed, shipped, delivered, etc.).
Use pre-approved message templates for common scenarios. Compliant with WhatsApp Business API requirements.
Send images, PDFs, videos, and documents via WhatsApp. Perfect for product catalogs, invoices, and shipping labels.
See full customer profile including orders, previous conversations, and purchase history when chatting on WhatsApp.
Track WhatsApp message delivery rates, response times, and customer satisfaction. See which messages drive the most sales.
WhatsApp Business API is available on the following plans
WhatsApp Business API
Not available
per month
per month
per month
Need help choosing the right plan?
View Full Pricing Details →See how Convo's WhatsApp Business API stacks up against the competition
| Platform | Has WhatsApp Business API | Limitations |
|---|---|---|
ConvoUs | ✓ Included in all paid plans | |
| Intercom | Add-on required, limited messages | |
| Zendesk | Sunshine Conversations add-on ($50/mo) | |
| Gorgias | Available but message limits apply | |
| Freshdesk | Freshchat add-on required | |
| Help Scout | Not available | |
| LiveChat | ChatBot product required (separate cost) |
Want to see detailed comparisons?
Compare Convo vs Competitors →Everything you need to know about this feature