Detailed comparison of features, pricing, and capabilities. Find out which platform is best for your e-commerce business.
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All-in-one Customer Communication Platform
Side-by-side comparison of Convo and Crisp
| Feature | Convo | Crisp |
|---|---|---|
| Live Chat | ||
| Chatbot Builder✓ Better | AI-powered (GPT-4) | Rule-based |
| WhatsApp✓ Better | Native, unlimited | Available but limited |
| E-commerce Integration✓ Better | Shopify embedded app, WooCommerce | Basic integrations |
| Order Tracking✓ Better | Automated | |
| Customer Self-Service✓ Better | Full portal | Knowledge base only |
| Email✓ Better | Full inbox | Email forwarding |
| Multi-channel✓ Better | 10+ channels | Limited channels |
| CRM Features | Good | Excellent (CRM focus) |
| Campaign Management | Email + in-app | Advanced campaigns |
| Mobile SDK | Roadmap | iOS, Android, React Native |
Compare pricing tiers and see how much you can save with Convo
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
💰 Save 60-70% with Convo
Plus get more features included at no extra cost
* Prices shown are starting prices. Crisp pricing may vary based on usage and add-ons.
** Convo pricing is flat per organization, not per seat or per ticket.
Honest comparison to help you make the right choice
Choose Convo if you're an e-commerce business needing advanced AI, WhatsApp, and order tracking. Choose Crisp if you want a simple live chat tool with good CRM features and have a tiny team (Crisp free tier is generous).
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14-day free trial • Cancel anytime • Migration support included
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