Detailed comparison of features, pricing, and capabilities. Find out which platform is best for your e-commerce business.
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Complete Customer Service Solution
Side-by-side comparison of Convo and Zendesk
| Feature | Convo | Zendesk |
|---|---|---|
| Ticketing System | Conversation-based | Advanced ticketing |
| Live Chat | ||
| WhatsApp Business✓ Better | Native, unlimited | Add-on (Sunshine Conversations) |
| Knowledge Base | Included | Included |
| AI Chatbot✓ Better | Included (GPT-4) | Advanced AI add-on ($50/mo) |
| E-commerce Focus✓ Better | Built for e-commerce | General purpose |
| Shopify Integration✓ Better | Embedded app | Marketplace app |
| Multi-channel Inbox | 10+ channels | Omnichannel |
| Reporting & Analytics | Good | Excellent |
| Call Center | Basic (voice) | Advanced Talk add-on |
| Pricing Per✓ Better | Organization | Agent |
| Setup Complexity✓ Better | Simple (< 1 hour) | Complex (days to weeks) |
| Order Tracking✓ Better | Automated | |
| Abandoned Cart Recovery✓ Better |
Compare pricing tiers and see how much you can save with Convo
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
💰 Save 60-70% with Convo
Plus get more features included at no extra cost
* Prices shown are starting prices. Zendesk pricing may vary based on usage and add-ons.
** Convo pricing is flat per organization, not per seat or per ticket.
Honest comparison to help you make the right choice
Choose Convo if you run an e-commerce store and want modern, affordable customer support with WhatsApp and AI. Choose Zendesk if you need enterprise-grade ticketing, call center features, and have the budget for it.
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