Detailed comparison of features, pricing, and capabilities. Find out which platform is best for your e-commerce business.
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Helpdesk Built for E-commerce
Side-by-side comparison of Convo and Gorgias
| Feature | Convo | Gorgias |
|---|---|---|
| Shopify Integration | Embedded app + widget | Deep integration |
| WooCommerce Integration✓ Better | Full integration | Limited |
| Live Chat | ||
| WhatsApp✓ Better | Unlimited messages | Available but limited |
| Instagram DM | ||
| Facebook Messenger | ||
| AI Chatbot✓ Better | Included (GPT-4) | Add-on ($300/mo+) |
| Pricing Model✓ Better | Flat per organization | Per ticket (can get expensive) |
| Telegram Support✓ Better | ||
| Slack Integration | ||
| Email Campaigns✓ Better | Unlimited | Limited |
| Macros/Templates | ||
| Revenue Reporting | Good | Excellent |
| Order Management | Full automation | Full automation |
Compare pricing tiers and see how much you can save with Convo
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
💰 Save 60-70% with Convo
Plus get more features included at no extra cost
* Prices shown are starting prices. Gorgias pricing may vary based on usage and add-ons.
** Convo pricing is flat per organization, not per seat or per ticket.
Honest comparison to help you make the right choice
Choose Convo if you handle high ticket volumes (>300/mo), need WhatsApp, want AI included, or use WooCommerce. Choose Gorgias if you're a small Shopify store (<300 tickets/mo) and want the most mature e-commerce helpdesk.
💡 Additional Consideration:
For small stores, Gorgias Starter ($10/mo) might be cheaper initially. Convo becomes much better value at >300 tickets/month.
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