Detailed comparison of features, pricing, and capabilities. Find out which platform is best for your e-commerce business.
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Modern Help Desk Software
Side-by-side comparison of Convo and Freshdesk
| Feature | Convo | Freshdesk |
|---|---|---|
| Ticketing | Conversation-based | Traditional ticketing |
| Live Chat✓ Better | Included | Separate product (Freshchat) |
| WhatsApp✓ Better | Native, unlimited | Via Freshchat add-on |
| E-commerce Features✓ Better | Built-in (order tracking, cart recovery) | Limited |
| AI Chatbot✓ Better | Included (GPT-4) | Freddy AI add-on |
| Knowledge Base | ||
| Mobile Apps | Roadmap Q2 2025 | iOS & Android |
| Automation | Good | Excellent |
| Phone Support | Basic | Advanced (Freshcaller) |
| Marketplace | Growing | Extensive |
| Free Tier✓ Better | Full featured | Limited (10 agents max) |
Compare pricing tiers and see how much you can save with Convo
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
Pricing model differs - may require multiple add-ons for similar features
💰 Save 60-70% with Convo
Plus get more features included at no extra cost
* Prices shown are starting prices. Freshdesk pricing may vary based on usage and add-ons.
** Convo pricing is flat per organization, not per seat or per ticket.
Honest comparison to help you make the right choice
Choose Convo if you're an e-commerce business wanting an all-in-one solution with WhatsApp and AI included. Choose Freshdesk if you need a mature ticketing system with extensive integrations and don't mind paying for multiple products.
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